The following are the main rules you need to remember:
1) If you void a transaction on which points are earned, the company will deduct the EZ Points earned from your account.
2) If you return an item in accordance with the Company Return Policy, the company will deduct the EZ Points earned from your account for the purchase of the item.
3) For purchases made with EZ Points, if you return the item in accordance with the Company Return Policy, EZ Points are credited to you in the form of store rewards. Items purchased with EZ Points may not be returned for cash.
For more information, please see EZ+ Rewards Terms and Conditions here.